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Thank you for contacting LimeWire. This is an automated response. If you are using a version of LimeWire prior to version 2.6, you must upgrade to the latest release with added GWebCache capabilities. For support questions regarding LimeWire PRO, please send mail to service at limewire.com and include your purchase email address. For other inquiries, we will likely be unable to respond personally due to the high volume of request traffic. For support, please visit our user forum at http://www.limewire.com/forum.htm Below is a short list of frequently asked questions. The answers to these questions, and many more, are available at http://www.limewire.com/index.jsp/faqs INSTALLATION Q: Why is my Mac or Mac OS X install failing? Q: How can I avoid a Windows 1608 error? DOWNLOADS Q: How can I avoid failed downloads? Thanks for using LimeWire. Best Wishes, The LimeWire Team