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Luigi D. Sandon wrote: >> and was a maintenance headache. But no matter which tool you use, it's >> no better than *how* you use it of course. > > I guess Tony alone can't handle everything :-) We're using Mantis too from > some time now with excellent results, however using it inside a company is > very different than using open to everybody. I'm also using Mantis, and IMO it is quite stable and doesn't need more maintenance than organizing the bug reports needs anyway. > Maybe with a group of experienced user with enough time to verify and > filter the bugs in the database it could work - but could be a problem > to "mantain" too many releases - they should be "reduced" to a few ones, > even many seem to be still using very "old" releases. The guy who writes the news reader 40tude Dialog uses Mantis to maintain a public list of bugs and enhancement requests: http://40tude.com/dialog/mantis/ This seems to work well. Apparently a few experienced and dedicated users help out as Mantis admins, but everybody can add new entries and add comments to existing entries. I agree that the release management needs a bit of thought. There possibly could be two different projects in Mantis: one for the development releases that doesn't really associate bugs to releases (and possibly has some access restrictions), and one for the stable releases, where bugs are associated to a specific release and that allows the public to report bugs. > Or just some selected users should be allowed to "move" bugs from the > mailing list to the database - again, it's a task requiring time and > some systems to verify the bugs. I don't think that this makes sense. Why not allow the reporter himself to add the bug to the database? If it's bogus, it's easy to remove. If it's not -- and that will be the majority of cases --, this saves a lot of time for the admins; it may only need some adjustments (categorization, priorization, clarification, ...). Gerhard