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Eclipse and others are using bugzilla (or what ever you want) perfectly and are open source. You get lower noise, because it is more work to write a real bug report that to write a e-mail/news posting. Later, searching and finding certain bugs is much more easier than to search a news-archive. Why do we have databases ? You can see the status of the bug, the discussion etc etc. If you are using news/mail this is too weak. Please look at this thread. It already has been split too much (someone even started a new thread, because of his mailer/newsreader). I think i is just inefficient. Tony Hoyle wrote: > Gerhard Fiedler wrote: > >> >> You're probably talking about the noise in a bug database with public >> report access. That's really sad, because one would think that open >> source >> would actually make this easier, with having many more reporters. > > > You have more reporters but even after filtering out the noise, many of > them never respond - I lost count of the number of bugs I had to close > because I couldn't replicate and the reporter never responded to > requests for more information. Some (perhaps many) of these will have > been genuine issues. > > It's perfectly understandable really.. the people reporting have real > jobs, and they're just motivated to report a bug because something > didn't work for them.. they're not professional testers or anything. > > In a closed system like a company the reporter is normally either a > tester, who's job it is to give good bug reports, or someone who you can > walk over to and ask. It's much easier that way. > > Tony